Baee FAQ — Answers to all your questions

KYC (Know Your Customer) verification keeps your account secure and ensures your financial transactions are legitimate. It is typically required for large withdrawals. Simply upload a photo of your National ID or passport. The verification process may take 24–48 hours to complete.

On the Login page Go to the page and click the "Forgot password?" option. An OTP will be sent to your registered mobile number. Verify the OTP and set a new password. The whole process takes about 2 minutes.

No, each person may only hold one account on baee. If multiple accounts are found under the same identity, all of them will be closed and any bonuses earned will be forfeited. If you are having trouble with your current account, please contact support.

Accounts may be temporarily suspended for various reasons — multiple incorrect password attempts, incomplete KYC, or a policy violation. Contact baee's live chat support, verify your identity, and the issue will be resolved promptly.

Yes, it is possible to change your registered mobile number. However, identity verification is mandatory for this process. Go to Account Settings and submit a change request through support.

Deposits are usually instant. Occasionally, network issues may cause a short delay. Wait 5 minutes and refresh the page. If it still doesn't show up, contact support with your transaction ID and we'll sort it out quickly.

Most withdrawals are processed within 15 minutes. KYC-verified accounts receive funds the fastest. Larger withdrawal amounts may require additional verification and can take up to 24 hours.

The minimum withdrawal amount on baee is BDT 500. KYC must be completed before you can withdraw. Winnings earned from bonuses require a specific wagering requirement to be met before withdrawal.

Always double-check your account number before confirming a withdrawal. Recovering funds sent to the wrong number is very difficult. However, if you contact support immediately, we will do everything we can to help. So please make sure everything is correct before you confirm.

baee does not charge any fees on deposits. However, bKash or Nagad may apply their own transaction fees, which are deducted directly by those apps. Please refer to your mobile banking app's terms and conditions for details on any such charges.

Wagering refers to the number of times you must place bets with your bonus funds before you can withdraw them. For example, if your bonus is BDT 100 with a 20x wagering requirement, you must place a total of BDT 2000 in bets. Bonus funds cannot be withdrawn until the wagering requirement is fully met.

Most bonuses can be used on slots. Some bonuses may be restricted to specific games. Terms for using bonuses on Live Casino and Sports Betting differ. Check the terms for each bonus On the Promotions page Full details are provided.

When a friend registers using your referral code and Registration makes their first deposit, you earn a bonus. You can find your referral code in Account Settings. Each person can only be referred once.

Yes, most bonuses have a set expiry period. Typically, you have 7–30 days to complete the wagering requirement for a welcome bonus. Once expired, the bonus is cancelled automatically.

Yes, all games on baee are sourced from internationally certified providers and use RNG (Random Number Generator) technology. This means every result is completely random and unbiased. No game can be manipulated.

Yes, baee is fully mobile-friendly. All games run smoothly on any browser on Android or iOS. No app download needed — all you need is an internet connection.

Log in and Live Casino Go to the page and choose your favourite game — Baccarat, Roulette, or Blackjack. A real dealer runs the game via live video. Place your bets and watch the results unfold in real time.

On the Betting page You can bet on cricket, football, tennis, badminton, basketball, and many more sports. Place bets on both international and local tournaments. Live Betting is also available — place your bets while the game is in progress.

If you receive a notification about a login from an unrecognized device or an unusual transaction, change your password immediately and contact support. You can also request a temporary account suspension for added security.

No. No baee staff member or support agent will ever ask for your password, OTP, or payment PIN. If anyone requests this information, it is a fraud attempt — report it to support immediately.

Always use baee.win exclusively. Any slight variation in the URL (e.g. baee.net, baee.org) indicates a fake site. Check for the padlock icon (🔒) in your browser to confirm security. Never click on suspicious links.

Go to Account Settings and select "Self-Exclusion". You can suspend your account for anywhere from 3 months to permanently. During this period, you will not be able to deposit, place bets, or receive promotional messages. You may request to return by contacting support 7 days before the period ends.

baee's support team is specially trained to help you. For any issue, reach out via live chat. Responsible Gaming The page has full details on all responsible gaming tools. Remember — asking for help takes courage, not weakness.

No, baee is strictly for users aged 18 and above. Age is verified during registration. Any attempt to register by a minor will result in the account being blocked. Parents or guardians who have concerns should contact support immediately.